My research interests include: how software can be learned and used in organizations, the impact of computer-based systems on knowledge management, and the design and adoption of systems used for group work. Along with Terry Ryan, I co-direct the Social Learning Software Lab ([SL]2). A key component of my teaching is my involvement with doctoral students; I have supervised 61 students to completion and have served as a member, examiner and opponent on 78 other completed dissertations.
As an active member of the Information Systems community, I have co-authored 159 refereed articles including 57 in journals, 27 as book chapters, and 75 as conference papers. I was Program Chair and then Conference Chair for ACM SIGMIS-CPR, served on many international conference committees, co-chaired mini-tracks at HICSS and served on the HICSS IS Advisory Board. I also served on a variety of editorial boards, and am currently a Senior Editor of the AIS Transactions on Human Computer Interaction. I was Chair of the Claremont Graduate University Faculty from June 2011-May 2013, served as Associate Director of the Center for Information Systems and Technology since from 2013-2017, and now the Center Director.